Returns

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person.

To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop, the returned goods must be free of defects, complete and in original undamaged packaging.

If the products have been used in any other way than is necessary for verifying the nature, characteristics or functionality of the goods or they have wear marks, the online shop has to refuse to take back the goods. The seller is not obliged to accept a return if blankets/pillows/bed linen/mattresses, etc are not eligible for return for hygiene reasons and which have been used after delivery in any other way than can be done in a physical store.

The return and exchange of defective goods is carried out in accordance with the requirements of the legislation of the Republic of Estonia, in particular in accordance with the conditions provided in the Law of Obligations Act.

• If the product purchased by the buyer is defective, the buyer has the right to return or exchange the given product.
• The seller cancels the order and returns the money if replacement of the product is not possible.

In order to replace or return the defected goods, the buyer should comply with the following conditions:

• The buyer must notify the seller of the defect of the goods within a reasonable time from the moment when the buyer became aware of the defect or should have become aware of it, to the address shop@wendre.com. The application form can be accessed HERE.
• The buyer must attach the purchase invoice to the products that accompanied the goods.
• The buyer must submit the return application with the goods either in writing or send it to the address of online shop shop@wendre.com. The application form can be accessed HERE.
• According to Law of Obligations Act, the costs of replacing the defected goods will be borne by the seller, including transportation and postal costs.
• Damage caused by contact with chemicals, heat, sharp objects, moisture, as well as damage caused by the product not being used as intended or stored incorrectly, are not considered defects. In this case, the product will not be replaced or the purchase amount will not be refunded.
• The seller is not obliged to eliminate at his own expense defects in products from which laundry labels or product labels have been removed.

Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.

The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.

If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the buyer the amount exceeding the cost of normal delivery.

The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.

The money will be transferred back to the buyer’s same bank account from which the receipt reached the online shop.

A refund will be made to the buyer after the returned product has reached the warehouse of the online shop, but not later than within 14 days.

If the buyer and the online shop fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee.